How to request deletion
- Email admin@whaleboom.com from the email address associated with your account.
- Use the subject line “Account deletion request.” Include your account email, business name, and any published site URL or connected domain.
- We may ask you to complete an account verification step. Never send us your password or one-time verification code.
What happens next
After verification, we will remove or de-identify the account and associated active service data, including unpublished drafts, published WhaleBoom sites, generated content, and merchant customer records controlled through that account, subject to applicable legal exceptions. Connected domains must also be disconnected at your registrar or DNS provider if you want their records removed.
Some records may be retained where reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, or enforcement. Copies in encrypted backups may remain until overwritten through the ordinary backup cycle and will not be restored for ordinary business use.
Before you delete
Deletion can be irreversible. If you need a copy of information associated with the account, ask for access before requesting deletion. If your business has multiple team members, confirm that you are authorised to delete the business account.
Other privacy requests
You may use the same email address to request access, correction, restriction, objection, or a copy of personal data where applicable. See our Privacy Policy for details.